earherosports

Delivery, Refund & Return Policy

Delivery Policy

After ordering online, you will receive an email confirmation from our systems containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via standard Australian post (unless explicit stated) within 3 working days; however, if goods are unavailable, delivery will take a little longer.

If you wish to query a delivery please contact us at support [at] preneurgroup.com.


Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, we will give you a refund based on the specific money-back guarantee period offered on your order form at time of purchase.

Please email us at support [at] preneurgroup [dot] com within that time if you are not satisfied with your purchase so that we can resolve any problems immediately.

This refund policy does not apply to physical goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the physical product via registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit, and therefore advise you take out shipment registration of insurance with your postal carrier. Preneur Group & the Preneur Group Trust will not be responsible for parcels lost or damaged in transit if you choose not to insure.